Legal
Privacy Policy
Last updated: 1 June 2025
1. Information We Collect
We collect information you provide directly to us, such as your name, email address, phone number, shipping address, and payment information when you create an account or make a purchase. We also automatically collect certain information about your device and how you interact with our website, including IP address, browser type, pages viewed, and referring URLs.
2. How We Use Your Information
We use the information we collect to process your orders, send order confirmations and shipping updates, respond to your enquiries, send promotional communications (with your consent), improve our website and services, comply with legal obligations, and detect and prevent fraudulent transactions.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website (such as payment processors, courier services, and email providers), subject to confidentiality obligations. We may also disclose information when required by law.
4. Payment Security
All payment transactions are processed through Stripe, a PCI-DSS Level 1 certified payment processor. We do not store your card details on our servers.
5. Cookies
We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and understand how our website is used. You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained for the duration of your account and for a reasonable period after closure.
7. Your Rights
You have the right to access, correct, or delete your personal data. You may also object to processing, request data portability, or withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at hello@auragoli.com.
8. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at: Aura Goli, Dhanmondi, Dhaka 1205, Bangladesh. Email: hello@auragoli.com. Phone: +880 1700-000000.